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United Airlines Analyst - Industrial Engineering in Chicago, Illinois

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Enterprise Optimization

Continuous Improvement and Enterprise Optimization (CIEO) focuses on how we can advance the quality and efficiency of what we do across our operations and around the world.

Job overview and responsibilities

Support United’s business plan, harmonizes business processes, improves customer service, efficiency, productivity and cost effectiveness

  • Understand client’s business and value stream

  • Apply analytical rigor and a data driven approach to assess current state and develop alternatives

  • Conducts basic analysis (Paretos, basic stats, correlations, linear regressions, hypothesis testing)

  • Develops basic business insights from analysis

  • Develops data requirements and data collection plans

  • Develops process maps/value stream maps

  • Solves straightforward problems

  • Interprets results and next steps

  • Proactively suggests innovative ideas and solutions

  • Build and maintain positive relationships with front line employees and stakeholders

  • Develop slides (following CIEO standards) and focuses on details and aesthetics

  • Confidently and effectively communicate to Supervisors and Managers

  • Take initiative to share relevant project information with Project Lead and Sr. Manager

  • Demonstrate active listening skills

  • Understand clearly the project scope and objectives

  • Execute to plan. Update project lead

  • Support the realization of expected benefits within the project timeline


  • BS Industrial Engineering

  • Demonstrates proficiency/experience with any structured programming languages/simulation (e.g. C++, SAS, Python, Simio); Excellent Communications skills; Proficient in MS Office and in statistical software (e.g. Minitab, JMP…)

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Internships in industry with Lean, Green Belt experience

  • Knowledge of simulation tools, SQL, CAD, VBA;

  • TQM, Lean or Six Sigma

  • Leadership potential

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 22 Enterprise Optimization

Function: Continuous Improvement Enterprise Optimization

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled