United Airlines Analyst - IT in Chicago, Illinois
This role can be located in Chicago, Houston or Cerritos, CA
Business Analyst – IT (PSS)
As we transform our core customer technology platforms, we invite you to join the team in enabling the journey!
The role of the IT-Business Analyst is to work collaboratively with cross functional teams comprised of business and technology stakeholders as well as the PSS (Passenger Service Systems) solution architects to define and document requirements and to design solutions for the PSS Platform. This analyst will support our modernization strategy by helping to define and design our future-state capabilities.
Maintain effective working relationships with business and technical stakeholders
Partner with business stakeholders to understand the business needs and to document business requirements
Collaborate with technology stakeholders to document detailed functional/technical requirements that facilitate the design and development of solutions
Delivery / Support
Leads ongoing reviews of business processes and develops optimization strategies
Remains up to date on business strategies and industry standards / best practices
Provides consulting regarding design of complex enterprise initiatives – and guidance to the SHARES project teams.
People & Administrative Functions:
Facilitates meetings and presentations to ensure alignment on project scope, requirements and impact analysis findings.
Facilitates the creation of end user training materials
Performs other job-related duties and activities as requested
Required Education, Knowledge/Skills and Experience
Bachelors’ degree in Information Technology or Business Administration and/or equivalent work experience, education, or training
Demonstrates intermediate knowledge and skills related to Business Analysis.
Demonstrates basic knowledge of projects using an SDLC or IDF
Demonstrated use of Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Word, Visio, and PPM.
Strong written and oral communication skills.
Strong interpersonal skills.
2 or more years of experience working as an IT-Business Analyst
Airline or travel industry experience.
Knowledge and experience performing business analysis functions for projects that involve development, implementation and maintenance for Passenger Service Systems (PSS) and the IBM-Transaction Process Facility (TPF) platform.
Experience working in project teams using traditional and Agile project management methodologies.
Analytical approach to problem solving
Excellent attention to detail and organizational skills
Ability to maintain confidentiality of company data
Excellent written and oral communication skills
Team player who shares problem-solving responsibilities with the team and offers creative responses to new challenges
Experience and comfort working in a collaborative work environment
Values-driven, self-motivated critical thinker with an entrepreneurial spirit
Adept use of technology, including Microsoft Office Suite applications
Staying up-to-date on the latest process and IT advancements to automate and modernize systems
Managing competing resources and priorities.
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Project management experience
Awareness of industry standards and best practices
Knowledge of other PSS platforms (e.g. Sabre, Amadeus, Travelport)
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 47 Technology/IT
Function: Information Technology
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled