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United Airlines Director - IT Application Development in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions

Job overview and responsibilities

The primary purpose of the Director IT Application Development-Revenue Management position is to lead a team in the development, implementation and maintenance of Application Development business and technical systems. It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role is accountable for the strategy, evaluation and implementation of standards and procedures which support the enterprise’s application infrastructure.

  • Establish and maintain strong business relationships with both senior and operating level business leaders

  • Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities

  • Stay abreast of business of business strategy, goals, objectives and operational performance

  • Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development

  • Act as the point of contact and facilitate the work request demand and prioritization process

  • Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions

  • Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions

  • Engage and ensure effective delivery of business deliverables and tasks with business partners for delivery of technology solutions (development of business requirements, scope management, training business change management and deployment)

  • Accountable for gaining and maintaining alignment of delivery success criteria with business partners

  • Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals

  • Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams

  • Provide cost estimates and business case updates

  • Accountable for ensuring technology solutions comply with architectural standards

  • Responsible for communication of progress to senior IT and Business leadership

  • Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA

  • Ensures projects/programs are completed within the committed time and budget and are integrated with other software applications

  • This director is accountable for maximizing the productivity of the applications staff and the maintainability of software systems, keeps abreast of new technologies, incorporates those technologies when appropriate and motivates others to utilize them

  • Accountable for administrative management of 10-20 IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc.

  • Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs

  • Budget and cost management for the projects/programs

  • Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed

  • Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review

  • Ability to manage up to 10 or more applications

  • Ability to manage up to 15 or more direct reports

  • Ability to manage up to 10-15 M in budget

  • Ability to manage up to 2 Business Partners

  • Provide leadership by establishing department and individuals goals

  • Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and skill set requirements and cost objectives

  • Responsible for assessing and recommending improvements to the organization structure, roles and responsibilities

  • Responsible for department and individual performance assessments and improvement plans

  • Responsible for coaching, counseling, assisting employees to develop individual career development and training plans

  • The Director IT Application Development has decision making responsibility within the discipline and escalates any issues which cannot be resolved to the Managing Director Application Development

  • This director is tasked with understanding all of the operating policies and procedures of the enterprise

  • The Director directs multiple teams of developers involved in the analysis, design and development of complex and large scale applications which may include both projects and programs

  • Interacts directly with the client and support team members across the IT organization


  • Bachelor’s degree in Computer Science, Engineering or Business Administration

  • Experience in Revenue Management business/technology areas are a significant plus

  • Master’s degree a plus

  • 10-15 years of management experience in an IT or leadership related role

  • Strong project organizations skill, including prioritization, planning and organization

  • Strong oral and written communication skills

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Experience in application development, multiple major project delivering of med-large scale projects/programs

  • Experience required in multiple technical platforms, operating systems, databases and development languages including but not limited to web, mainframe, Unix and Client Server

  • Must have worked within a multi-disciplined, cross-functional technical organization with matrixes reporting relationship

  • Experience in travel industry, especially airline related is a significant plus

  • Must have demonstrated understanding of performance management, business consulting, project management and applicable technology

  • Guiding Principles: Community of Respect, Delighting the Customer, Transparency, Accountability, Performance

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled