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United Airlines Director Quality and Regulatory Standards in Chicago, Illinois

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Technical Operations/Technical Services/CASS)

Directs the Quality Audit, Regulatory Standards and Fuel Technical team within Technical Operations. Accountable for the identification, monitoring and reporting of critical quality and regulatory program objectives to the Managing Director CASS for dissemination to the CASS Review Board and FAA leadership. Responsible for conducting system / process evaluations within Technical Operations, external suppliers, and the United Repair Station to measure the performance of United's inspection program including maintenance, preventive maintenance, and alterations. Validates compliance with regulatory and industry standards, assures corrective actions for noncompliance, and identifies opportunities to improve organizational policies, procedures, and processes. Oversees monitoring, incorporation and validation of Airworthiness Directive and other rulemaking activity. Maintains oversight and administration of the Fuel Technical Program including the associated user manual. Directly responsible for numerous sections of the General Maintenance Manual (GMM) and has oversight responsibility for remaining Technical Operations policy and procedures.

Key Considerations/Attributes

The Quality Assurance function and its basic requirements are mandated by 14 CFR 121.373. This role is considered a critical safety function within an Air Carrier’s Safety Management System (SMS) and one that must be supported by a clearly identified leadership position accountable for that function. This position will have three Sr. Manager / Manager direct reports and approximately 32 staff positions that monitor all aspects of the United Airlines maintenance program.

Re quired

This role is steeped in regulation and highly detailed guidance and standards, but is one that merits consideration of how improved access to information and data analytics can help identify risk, focus resources and yield more consistent, durable and sustainable quality outcomes. A successful candidate for this role needs to be a forward thinking traditionalist and possess:

  • Knowledge and practical application of 14 CFR 119 / 121 Air Carrier maintenance operations, certification projects and system safety principals

  • Minimum 10 Years of related regulatory / quality program experience and managing associated staff / programs

  • Experience in the interpretation, development and implementation of regulatory guidance and policy

  • Appropriate licensing and / or aerospace engineering / management degree

  • Fundamental understanding of quality management systems and aerospace industry quality standards e.g. SAS, AS9001, IOSA, etc…

  • Soft Skills

  • Strength / experience interfacing with regulatory bodies and developing productive relationships

  • Interest in organizational design / process integration

  • Understands regulatory fundamentals and how to manage that mandate in a dynamic setting

  • Understands managing / balancing risks

  • Strategic / visionary leadership versus tactical / execution

  • Leadership attribute “Not what you get done, but how you get it done” is a must…

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Professional Opportunities

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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