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United Airlines Intern - Enterprise Optimization (2021) in Chicago, Illinois

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Continuous Improvement & Enterprise Optimization

Continuous Improvement & Enterprise Optimization (CIEO) focuses on how we can advance the quality and efficiency of what we do across our business and around the world. The objective of the group is to provide thought leadership through business insights and advanced analytics that challenge the status quo. We partner with a variety of business units (e.g. Airport Operations, Technical Operations, Network Planning, Revenue Management, etc.) to create value through collaborative innovation with transformation, process improvement, change management, mathematical modeling, statistics, data science and research.

Meet the CIEO Team:

(or search for “CIEO United” on YouTube)

Job overview and responsibilities

CIEO interns will work with various business units along with Analyst/Sr. Analysts in the using analytical, technical, and consulting skills to complete value-added projects. Work may include measurement & analysis (time and motion studies), statistical data analysis, process improvement techniques, and the development and validation of operations models. Interns are also expected to gain an understanding of both United as a business and how it generates value for its customers. Intern assignments may include:

  • Gathering and analyzing data of United’s various operations to make fact-based, data-driven recommendations

  • Using computer and technical skills (e.g. Excel, VBA, etc.) to create tools for use by other departments

  • Utilizing simulation techniques in SIMIO/ARENA to analyze & improve business processes

  • Performing measurement and analysis (time and motion studies) in different environments including airports, maintenance bases, customer contact centers, etc.

  • Presenting compelling findings to business leaders leading to quantifiable improvements


  • Internship requires a 6-month commitment (possible start date April 1, 2021 or later)

  • Either an undergraduate student with a major in Industrial Engineering and have completed courses in basic industrial engineering and statistics, or with B.S. in Industrial Engineering

  • Excellent analytical and problem-solving skills

  • Strong interpersonal skills with a focus on teamwork

  • Proficiency with Excel and other Microsoft Office products

  • Experience with SIMIO/ARENA, Minitab, Visual Basic (VBA), and other programming tools is preferred

  • Positions are based in Chicago, IL (travel may be required, up to 60-80%)

  • Must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for a full/part time position

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 22 Enterprise Optimization

Function: Continuous Improvement Enterprise Optimization

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled