United Airlines Manager - Line Maintenance Planning Operations in Chicago, Illinois

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Technical Operations

Technical Operations is the maintenance, repair and overhaul division of United. The department includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

The Line Maintenance Planning Operations Manager reports directly to the Sr. Manager of Line Maintenance Planning. This position is responsible for managing and maintaining all departmental plans, policies and processes while meeting the demands of aggressive flight operational schedules. This position leads the Line Planning Team in administering all routine and non-routine planning functions for its fleet of 750+ modern aircraft while ensuring all required items are scheduled within their maintenance program limits. This position also requires a technology-based mind-set able to develop, test, implement and train the Line Planning Team on new software platforms. The Line Maintenance Planning Operations Manager is both a creative and dedicated individual who will harmonize and lead our collaborative culture. This position requires the leadership skills necessary to make decisions with sound judgment, train and mentor employees for improved performance, coordinate activities of multiple departments and guide day-to-day operations successfully. To be successful, the qualified candidate requires the utmost professionalism, integrity and work ethic while possessing a visionary skill-set that will successfully carry the team into the future.

  • Leads the Line Planning Team in effective scheduling and execution of the total aircraft maintenance program

  • Effective scheduling is defined as obtaining necessary routing requirements in order to manage workload to the available resources

  • This scheduling must avoid negative impact on the operation by preventing operational delays and, above all, maintaining all airworthiness standards

  • Maintain solid time management skills with the ability to plan, organize and implement multiple initiatives and deadline-driven workloads while consistently providing outstanding customer service

  • Develops and fosters positive cross-divisional relationships while maintaining an open line of communication with the planning teams, maintenance stations, maintenance control, engineering and other project management groups

  • Ability to effectively prepare and lead conference calls, presentations and meetings in one—on—one or group situations in order to update, inform or persuade employees of the organization, up to senior leadership

  • Responsible for achieving prescribed company objectives (KPI’s) in regard to fleet reliability, cost, productivity, customer service and team members by using strong analytical skills to implement long-term plans into day-to-day operations

  • Also, generating easy-to-interpret reports and spreadsheets based on collected data for leadership

  • Maintains a rotating work schedule that includes vacation coverage while meeting overtime goals

  • Create, update and maintain departmental GMM and SOP manuals while ensuring all processes are adhered to

  • Delegate special assignments to subject matter experts for accomplishment of projects that require extensive attention to detail and execution

  • Engages and participates with cross-departmental teams such as Methods and Standards, Maintenance Programs, Regulatory and Task Implementation on changes to fleet maintenance programs


  • Strong background and in-depth knowledge of Federal Aviation Regulations pertaining to maintenance programs and procedures, aircraft maintenance systems and aircraft routing

  • Demonstrates strong knowledge and understanding of project and time management concepts

  • Detail-oriented, proactive self-starter demonstrating a positive, willing attitude as well as exhibiting excellent oral and written communication skills

  • Ability to work long hours with limited to no supervision from leadership

  • Take initiative to continually improve team performance and work processes through feedback, problem solving and idea generation while driving root cause corrective action for behavioral and operational issues

  • FAA Airframe and Power plant License

  • High School Diploma, GED or education equivalent

  • 5 years of commercial aircraft or military aircraft maintenance experience

  • Must be flexible and willing to work a rotating shift in a 24 hour/7 day a week operation including weekends, nights and holidays

  • Up to 15% travel required for training and mandatory meetings

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Growth Behaviors:

  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas

  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers

  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast paced environments

  • SMART RISK: Makes bold decisions/recommendations using sound judgement

  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo and has the courage to take an unpopular stance

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.


  • College Degree in Aviation or Business Management

  • 2 years in an aircraft maintenance management role

  • 2 years of maintenance planning experience, preferred

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled