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United Airlines Manager - Quality in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

As a QA Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QE Engineer related roles within a specific functional area. You’ll directly supervise onsite and offshore Quality engineering professionals. In this role you’ll have accountability leading Quality efforts on multiple projects and/or a large program that consists of multiple testing tracks is a must. You’ll serve as a spokesperson for the quality and release management team. You’ll works closely with senior managers and SME Leadership team to influence technical and architectural aspects of computing platforms.

  • Accountable for leading quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications

  • Assist in developing detailed test strategy for managingsoftware builds to be deployed and configured to the stage/production environments

  • Closely work with the Release Managers and Operations team for the successful delivery of software deployment packages

  • Facilitate the non-functional testing that includes performance, stress and endurance test with application development and non-functional teams

  • Research and resolve people and project issues; provide recommendations; escalate to senior management as needed

  • Offer creative solutions to solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities etc.

  • Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments


  • Bachelor's Degree in Computer Science, Information technology or a similar degree

  • 5+ years of Quality Engineering experience with managing large enterprise programs

  • 1+ years of experience implementing Test Automation framework

  • 1+ years of experience in supporting release automation (CICD) and application performance testing

  • Willing and able to travel internationally (10 %)

  • Listening, communication, partnership and negotiation skills

  • Programming: Java, Selenium and SQL

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Previous airline experience

  • Tools: TFS Jira, Test Management, Ready API, SOAPUI, AcceIQ, SeeTest or any others to automate API's, UI and Mobile application

  • Understanding of mainframe, server and desk top based technology

  • CSTE or any other Test Automation related certifications

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled