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United Airlines Program Manager - Engine Vendor Management in Chicago, Illinois

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Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

The Program Manager - Engine Vendor Management is responsible for actively managing supplier-based Engine or APU repair programs and for supporting Procurement in the development and negotiation of repair contracts. Objectives include providing maximum operational support, minimizing cost, ensuring compliance with the maintenance contract, and compliance with all maintenance program requirements. This role has extensive cross-functional visibility across the engine shop, engine planning, procurement, finance, engineering, reliability, fleet, and quality. Responsibilities may encompass any United Engine and/or APU repair programs.

Relationship Management

  • Serve as primary liaison between United and supplier on the program.

  • Coordinate requests from Maintenance for support or resources from supplier.

Projects and Processes

  • Champion projects to drive cost reduction, address quality, reliability, campaigns or other performance deficiencies, and oversee supplier capacity reviews

  • Coordinate Technical and Business Reviews and other meetings with key suppliers, operators, and stakeholders

  • Develop and maintain knowledge of engine maintenance program, shop procedures, and of current or emerging technical conditions specific to the engine

  • Coordinate with Quality and Engineering to ensure supplier compliance with United maintenance and commercial guidelines

  • Initiates process for new supplier setup in coordination with Engineering, Planning and Quality

  • Participate in workscope decisions on each engine with Engineering, Planning, and Quality to clarify cost or contract implications, if any, to make recommendations or advise of likely conflicts or opportunities with the engine, and to liaison with supplier

Operational Support

  • Ensure that spare engines are available to support operations at all times, per contract allocations and maintenance requirements. Take steps to avert or resolve shortages, and alert management of all significant or chronic shortfalls. Initiate request for leases per contract.

  • Ensure that piece parts or kits are picked up, inducted, repaired, and redelivered in accordance with contracts and maintenance requirements, without delay.

  • Ensure that work being accomplished is equal to work being requested and paid for, and to verify that material sources, repair-buy decisions, LLP configuration, and other cost drivers are appropriate and beneficial to the program.

  • Coordinate with Fleet Management on aircraft inductions and exits to ensure optimal use of engine and engine component assets.

Budget and Forecast oversight and accountability

  • Support Finance team for accurate financial planning and analysis

  • Coordinates supplier invoice and invoice credit processing with Vendor Management leadership team, Finance and Accounts Payable

  • Audit, analyze and challenge invoices

  • Lead cost savings initiatives

Contract Management

  • Support Procurement in the development and negotiation of contracts

  • Request performance remedies per the contract

  • Enforce contract terms and conditions


  • College degree or 5 years experience with turbine engine repair processes & procedures

  • Minimum 2-years experience in repair processes & procedures, supply chain management, procurement or contract management

  • Demonstrated ability to read and understand complex contracts

  • Ability to review invoices for accuracy and contractual compliance

  • Ability to convince, persuade and professionally negotiate with suppliers

  • Strong business acumen.

  • Ability to understand, process, and critically analyze technical and commercial information

  • Proficiency in data analysis

  • Proficiency in Microsoft Office Suite including Word, Powerpoint and Excel

  • Ability to travel up to 25% of the time

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • BS degree in a technical or engineering discipline, MBA, MS

  • Experience administrating engine maintenance agreements including cost-per-hour agreements

  • Experience administrating engine piece-part maintenance contracts

  • Experience working directly with major aviation or aerospace supplier or manufacturers

  • Experience leading teams through indirect influence

  • Process improvement experience

  • Line maintenance training or engine borescope experience

  • SCEPTRE, EMS or other enterprise resource planning software, Palantir Foundry, Spotfire experience

  • Project management, project management or planning skills

  • A&P Certificate, LEAN Certification, PMP Certification

  • Detailed understanding of jet engine components, and knowledge of jet engine maintenance including overhaul events.

  • Strong organizational and continuous improvement skills

  • Ability to lead and encourage collaboration across diverse teams

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 66 Technical Operations/Maintenance

Function: Tech Ops / Maintenance - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled