United Airlines Representative - Inflight Crew Resources Administration in Chicago, Illinois

We have a wide variety of career opportunities around the world — come find yours.

Inflight Services

The Inflight Services department includes flight attendants and the teams that support them.

Job overview and responsibilities

Responsible for providing service center support to Flight Attendants.

  • Flight Attendant Administrative Support – Provides service center telephone support to flight attendants by furnishing information, resolving problems, and coordinating personnel and related business issues and/or processes. Maintains familiarity with collective bargaining agreement, company and division practices and policies concerning crew schedule adjustments, personal or medical leaves, and other subjects to effectively process needs and/or requests.

  • Monitor/Audit vendor services

  • Vendor site visits


  • High school diploma or GED

  • Experience in using a desktop computer

  • Technical writing

  • Experience in service environment

  • International travel

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position


  • Bachelors Degree

  • Proficient in Microsoft Excel

  • Experience in Inflight Division

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 64 Inflight

Function: Flight Ops / Inflight - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled