United Airlines Representative - Inflight Crew Resources Administration in Chicago, Illinois

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Inflight Services

The Inflight Services department includes flight attendants and the teams that support them.

Job overview and responsibilities

Responsible for providing service center support to Flight Attendants.

  • Flight Attendant Administrative Support – Provides service center telephone support to flight attendants by furnishing information, resolving problems, and coordinating personnel and related business issues and/or processes. Maintains familiarity with collective bargaining agreement, company and division practices and policies concerning crew schedule adjustments, personal or medical leaves, and other subjects to effectively process needs and/or requests.

  • Monitor/Audit vendor services

  • Vendor site visits

Required

  • High school diploma or GED

  • Experience in using a desktop computer

  • Technical writing

  • Experience in service environment

  • International travel

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Bachelors Degree

  • Proficient in Microsoft Excel

  • Experience in Inflight Division

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 64 Inflight

Function: Flight Ops / Inflight - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled