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United Airlines Senior Analyst - Premier Program in Chicago, Illinois

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Loyalty

Loyalty is responsible for the strategic planning, development and execution of our MileagePlus programs and the associated partnership development and marketing

Job overview and responsibilities

Position works with Sr. Manager to develop and implement initiatives to drive loyalty to United Airlines. Sr. Analyst responsible for several aspects to ensure that the MileagePlus loyalty program offerings are competitive, innovative, customer focused, and consistent with enterprise customer strategy.

  • Development of Premier program including deep understanding of customer segmentation, customer benefits and value proposition, accrual benefits, member policies, and other aspects of loyalty

  • Conduct significant analysis, often iterative, on impacts related to program changes

  • Develop reporting on member trends and performance, benefits usage, and competitive program updates

  • Drive innovation and determine ways to measure financial impact of the Premier program and any considered changes to benefits and offers

  • Coordinate and facilitate member recognition, through creation of programs and partnering with stakeholders to execute delivery of recognition to members

  • Synthesizing enterprise wide objects with the Premier Program

  • Strategy and requirements for the Premier program within enterprise objectives

Required

  • Bachelor's Degree

  • 2+ years experience in commercial role with airline, loyalty, or travel related industry

  • Knowledge of loyalty programs

  • Marketing principles

  • Direct to consumer communication techniques

  • Data analytics

  • Effective communication skills

  • Strong analytic capabilities and ability to create flexible models

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Bachelor Degree related to Business, Economics, Statistics

  • Knowledge of airline or travel industry economics

  • Familiarity with SQL and abilitiy to write queries

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 51 Loyalty

Function: Marketing / Loyalty / Mileage Plus / Alliances

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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