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United Airlines Senior Analyst - UX in Chicago, Illinois

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Technology/ IT

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

As a member of the United Airlines’ Digital Product team, the User Experience & Interface Designer will be a well-rounded design thinker, grounded in logic, structure and process; he or she will be an advocate for the user and possess a pension for visual and emotional solutions that are both usable and lovable. The right candidate will have a results and performance driven attitude with strong sense of accountability.

  • Design and map the experience using journey maps; create sketches, prototypes, wireframes, screen-flow diagrams & UI specs for testing and development

  • Collaborate with the project team (other UX, POs, BAs, developers, testers) to flesh out concepts and quickly build prototypes to socialize with key stakeholders

  • Transition between various digital channels including web and mobile app

  • Effectively communicate project status to management team on a regular basis

  • Present and defend your design decisions based on design thinking methodologies and fundamental UX principles


  • Bachelor’s degree in a relevant field (ie. Human-Computer Interaction, information design, communications, Computer Systems, etc.)

  • 3+ years in UX or Interaction Design

  • Experience working in Agile/Scrum delivery teams

  • Excellent communication, leadership and presentation skills

  • Highly professional, with the ability to deliver solid work on tight schedules

  • Demonstrated ability to define new approaches to complex design problems

  • Some understanding of HTML & CSS

  • Proficiency using Sketch, Axure, Invision, Adobe CS,

  • Understanding of web accessibility guidelines

  • Experience designing for mobile app and responsive web

  • Comfortable working in a fast-paced environment

  • Knowledge and practice of lean product design (UCD) principles

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled