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United Airlines Senior Engineer - ServiceNow Platform in Chicago, Illinois

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

United is seeking a key team member to support its move to the ServiceNow Platform. The Senior Engineer will be the lead ServiceNow Admin and own the operations of the production instance. The Engineer will also participate in project work – configuration, integration and data.

United offers competitive salary and benefits. Employees are also eligible for travel benefits.

United IT is undergoing a digital transformation that creates opportunities to leverage ServiceNow leading-edge technologies to solve real business problems. This transformation will create new and exciting opportunities for advancement.

  • Lead ServiceNow Administrator – Primary Role

  • Focus of the role is operational health of production instance

  • Release version Jakarta, London in plan for 3Q, United plans to be near-current

  • Modules – Portal, HR, Incident, Problem, Change, Knowledge, Catalog

  • Owns Prod and UAT instances

  • Work includes on-call and out-of-hour response to outage or critical incidents

  • Act as ServiceNow L2 expert for platform incidents and defects

  • ServiceNow Developer

  • Member of Platform team

  • Manage platform upgrades

  • Manage MID servers & discovery and ensure correctness of CMDB

  • Manage ServiceNow integrations

  • Develop and maintain Platform best practices and standards

  • Ensure security best practices are followed and correctly implemented


  • B.S. in IT related field OR degree and equivalent work experience

  • 5+ years IT experience, 3+ years working on ServiceNow

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • ServiceNow Certifications – preferred

  • ITIL Certification – preferred

  • Jakarta+ - preferred

  • Portal, HR, ITSM, Customer Service, Catalog, MID Servers, Discovery Probes, Notify, Integrations, Scrum, ATF (automated-test framework), Transform Maps, JavaScript, xml – preferred

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled