United Airlines Senior Product Owner - Wifi Portal & Signage in Chicago, Illinois

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

Sr. Product Owner – WiFi Portal & Signage

A Senior Product Owner is part of a channel agnostic Digital Product team, responsible for enabling United’s customer facing capabilities across all stages of the customer journey. The Digital Product Team is responsible for defining United’s digital product strategy and providing the leadership to execute on that strategy with the help of cross-functional resources.

The Senior Product Owner serves as a leader of a team focused and tasked with the design, development, and ongoing support of key capabilities, all while utilizing an agile methodology. This resource will work with motivated teams on highly visible and valuable customer-facing digital products meant to driven ROI across a number of metrics, including: digital satisfaction, self-service rates, and digital support calls. This role will focus on the following products: Inflight WiFi connectivity and portal, Personal Device Entertainment, and the various signage deployed through our airports (GIDS, FIDS, BIDS, etc).

Job Responsibilities

  • Collaborate with digital delivery teams and business division stakeholders to manage Product Vision, Strategy and Product Roadmap

  • Partner closely with the UA portal team and the 4 different WiFi providers to fully understand variants and barriers to reliability

  • Constant analysis of product performance and customer feedback along with driving investigation into production issues across various teams (development & digital operations).

  • Utilize data from the market and customers alike to not only drive product improvements but also drive innovation around emerging business and market needs (leading capabilities and industry trends)

  • Focuses the team on solving customer problems and enhancing the overall experience

  • Engages customers/stakeholders throughout the product development cycle using various feedback channels like user group meetings, product demos, customer evaluations, surveys etc.

  • Applies Agile principles to capture product requirements, prioritize work by value and maximize ROI

  • Ensure team is constantly receiving feedback from leadership, business team, and customers to prioritize new features and improvements

  • Develops the team culture and positions it for success

Experience

  • 5+ years Ecommerce or related business experience required; 7+ years preferred

  • 5+ years airline experience preferred

  • 2+ years of inflight WiFi experience is strongly preferred

  • 1-2 years Agile/Scrum experience required

Knowledge/Skills/Abilities

  • Proven ability to lead teams, set priorities and manage day-to-day evolution of a digital product

  • Must be well organized, methodical and pay close attention to detail

  • Proven ability to prioritize and manage multiple projects/releases simultaneously

  • Possess strong analytical skills and ability to define business cases

  • Flexible and adaptable in an evolving environment, including willingness to learn new processes and serve as a champion for improvement initiatives

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 21 Digital Products & Analytics

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled