United Airlines Senior Support Engineer – Information Technology in Chicago, Illinois

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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

Responsible for the evaluation, implementation, and ongoing support of various platforms (hardware, operating systems, software, and systems tools). Provide consultation and direct technical support in problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning. Duties may include system implementation, system maintenance/administration, and troubleshooting and diagnostics.

  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems

  • Provide technical support, as needed, to the enterprise

  • Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support

  • Design and document enterprise standards and procedures

  • Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models

  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures

  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved

  • Provide on-site, and on-call 7x24x365 support, as needed

  • Coordinate activities with internal/external technology owners/service providers

  • Plan and implement life cycle management of software and hardware

  • Keep abreast of industry and technology trends

  • Understand technical/business requirements gathered from the business units

  • Analyze, design, and document platforms/systems to meet enterprise requirements

  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software

  • Configure, install, maintain, test, and troubleshoot hardware systems


  • At least 2 years of proven experience supporting (patching, break fix, troubleshooting) VMware vSphere and related infrastructure

  • BS/BA, preferably in Information Technology or Business or 4 years of equivalent work experience

  • Proficiency administering VMware, virtualized Linux and/or Windows servers

  • Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

  • Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain

  • Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

  • Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

  • Associate’s degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms;or Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms;or five years equivalent in depth experience in the above related areas

  • The ideal candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/ methodologies

  • Thorough understanding of server and desk top based technology, utilizing network systems related to enterprise view

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Experience with VMware Horizon View VDI, Dell VxRail or Citrix VDI's

  • Proficient with storage systems and how they interact with vSphere

  • vROps administration

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled