United Airlines Specialist - HR Operations in Chicago, Illinois
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The Human Resources team helps attract and recruit diverse talent, and works to provide employees with competitive benefits, leadership resources and the support to be successful at United.
Job overview and responsibilities
The Specialist - HR Operations is a trusted partner in providing administrative support functions that allow our Centers of Enablement to focus on their core functions. You will serve as the primary contact for employees, managers, internal and external business partners, as well as other third-party entities by handling customer inquiries related to Human Resources in general and across domains of benefits, performance management, compensation, HR policies, HR systems and more. The Specialist - HR Operations acts out of an internal sense of urgency and takes ownership of their work and understands how their efforts tie into the success of the department to deliver operational excellence.
Serves as the primary contact for inbound HR related calls and will use your knowledge base and case management tools to help employees and managers resolve their human resources inquiries.
Routes escalated calls/cases to appropriate Centers of Enablement as necessary.
Cross-trains with other HR departments to gain a better understanding of policies/procedures/practices in the company to better support and assist incoming requests for assistance.
Manages ongoing intake of work from HR Business Partners and Centers of Enablement.
Manages the intake process for United We Care, an independent 501(c)(3) charitable organization, which provides confidential, timely, short-term crisis relief to those in the United family needing basic assistance that is unavailable through other resources.
Responds to HR related CEO escalations
Manages the Management Reduction-in-Force administrative process
Handles processing and paying HR related billing and invoicing with partnered vendors
Supports the Corporate Badging office with issuing new hire/vendor badges and I-9 Employment Eligibility Verification
Partners with the HR Operations Manager to regularly review performance outcomes against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); identify areas of individual professional development.
Bachelor’s degree, preferably in Human Resources or similar field or equivalent work experience
Familiarity and understanding of HR policies and proceduresMinimum 2+ years of related experience in a Human Resources or Customer Service function
Working knowledge of HR disciplines (notably employee relations, compensation, training, recruiting, HR administration)
Working knowledge of HR technology and systems
Understanding of federal and state HR laws and regulations
Must be articulate, have strong oral and written communication skills, and a professional demeanor
Skills in exercising initiative, sound judgement, discretion, and decision making to achieve assigned goals
Ability to take direction from diverse sources with a variety of management styles
Extremely organized with strong prioritization skills, detail-oriented, and have the ability to multi-task and adapt to shifting priorities
Strong attention to detail, follow up, and organizational skills
Quick learner, with a positive attitude and ability to work well independently and within a team
Ability to maintain high levels of confidentiality and trust
Empathic; genuinely cares about people and wants to help
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
3-5 years of professional exposure in an HR department
Experience with Service Now
Relevant industry experience
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 70 Human Resources
Function: Human Resources and Labor Relations
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled