United Airlines Customer Service Represntative - Japanese Interpreter (Part-time) in Denver, Colorado

Customer Service Representative (Part-time)

Interpreter - Japanese language

Denver, CO (DEN)

Help United passengers reach their destinations, with a smile

Do you find the idea of working at an airport exciting? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? You’re the perfect candidate for a role as a part-time Customer Service Representative for United Airlines.

As part of our passenger service team, you’ll meet people from all over the world, handle a variety of tasks that make every day different and enjoy a real sense of accomplishment when someone walks away saying “United Airlines is great!”

Caring for customers

  • It is vitally important that our Customer Service Representatives make every interaction a positive one

  • Whether booking reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected

  • To be successful, you’ll need patience, empathy, the ability to listen and a knack for making informed decisions in sometimes stressful situations

  • Caring happens regardless of our customer’s disposition or travel challenges; there will be moments where you will be required to remain calm, positive, and caring even when our customers are not

Many routes to success

  • Most new hires start as a Gate or Ticket Agents­, helping passengers check in and board, as well as resolving any issues with travel that arise

  • We provide paid training, including 1 week of orientation, 2.5 weeks in the classroom and 1.5 weeks on the job

  • With experience, you can explore roles in gate services, ticketing, baggage services, international flights and United Club locations, as well as manager or supervisor roles

  • You’ll also have the ability to transfer to other locations within our amazing network

The ability to work any schedule or shift is crucial

  • Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport

  • You must be available for day and night shifts, weekends and holidays

  • You will be required to work mandatory overtime, when necessary

  • As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

  • Punctuality and reliability are essential—we’ve got flight schedules to meet!

The rewards for royal service

  • $14.38/hour, with yearly increases (as per the union contract)

  • $1.00/hour additional for language skill ($15.38/hour)

  • Medical benefits for part time (20 - 30 hours per week)

  • Flight privileges: you and your family can fly anywhere in the world on stand-by

  • Time off: you’ll always have two days off in a row and can earn vacation days based on length of service

A few additional requirements

  • High school diploma, GED or equivalent

  • Minimum of 18 years old

  • Comfortable working on computers

  • Able to drive an operate equipment (jet bridges and PAL devices)

  • Physical ability to stand and walk for a four-hour shift, as well lift and handle baggage

  • Must pass a background check and drug screen

  • Legally authorized to work in the United States without sponsorship

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Customer Service

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled