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United Airlines Service Ambassador 20 in Denver, Colorado

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President’s Office

Provides support to our executive team.

Job overview and responsibilities

Market and Community Innovation team is responsible for leveraging unique tactics to localize the customer experience. The team is comprised of the Market Strategy team and Sponsorships teams that lead the way on how companies engage with communities. With a growing number of Generation Z entering the workforce, the organization must understand how to earn their future loyalty. The goal of the Development and Research program is to:

  • Increase membership to MileagePlus loyalty program by advertising the Young Adult Program

  • Drive awareness and bookings for local United service through Landline

  • Recruit and conduct research on Generation Z values

  • Build/Enforce brand awareness of United Airlines and Landline service

  • Increase MileagePlus memberships by promoting the Young Student Discount program

  • Recruit a diverse group of students for research studies and focus groups

  • Support research through surveys and focus groups

  • Support local United and Landline external events


  • Enrolled, full-time student in their junior or senior year (as of the Fall 2021 – Spring 2022 Academic School Year)

  • Strong interpersonal skills

  • Strong organizational skills; attention to detail

  • Experience in Business, Sociology or Research and Analysis

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Active on campus through academic clubs, sports, Greek system, and/or campus organizations (student government, dorm leaders, etc.)

  • Good academic standing with university

  • Event planning, survey design, data analysis, focus groups

  • Event planning, survey design, data analysis, focus groups

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 79 Regional President's

Function: Top Executives

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled