United Airlines Supervisor – Flight Simulator Maintenance in Denver, Colorado

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Flight Operations

The Flight Operations team includes aircraft pilots and pilot support.

Job overview and responsibilities

The Simulator Maintenance & Engineering department has facilities located in both Houston and Denver. The Supervisor, Simulator Maintenance is responsible for the coordination, assignment, tracking and technical evaluation of all maintenance activities for the simulation devices. This position has the supervisory responsibility for employees covered by a collective bargaining agreement. This position requires occasional overtime as per the Working Together Guidelines for management level employees.


  • Monitor parts usage and requests to ensure best maintenance and financial practices are followed

  • Ensure the FSTDs maintain an acceptable level of training performance

  • Manage employee attendance and scheduling (24/7 facility) of employees covered by a collective bargaining agreement

  • Manage overtime with work requirements

  • Interface with various FSTD manufacturers for issue resolution that is contract based

  • Interpret and apply Collective Bargaining Agreement (CBA) work rules, interfacing with union representatives and HR, and mitigate employee workgroup issues

  • Review individual work assignments with the assistance of the Lead Engineers ensuring discrepancies are assigned and corrective action is completed based on training impact


  • Ensure FAA 14 CFR Part 60 and SQMS compliance on a daily basis

  • Monitor progress and ensure FSTD readiness for annual Continuing Qualification (CQ) evaluations

  • Monitor the FSTD performance metrics, analyzing trends and coordinating corrective actions where necessary

  • Monitor discrepancies and report MMI issues as required under 14 CFR Part 60

  • Monitor Preventative Maintenance actions for completion

  • Monitor FAA QTG tests for completion in the required time frame and coordinate any remedial activities required to ensure completion


  • Communication with the Fleet users to obtain feedback on maintenance actions and performance including operation reliability

  • Attend the monthly ‘How Goes It’ meetings between Engineering, Maintenance and the Fleet users, providing the oversight and feedback on the course of action for issue resolution; prepare the documentation for use during the meeting

  • Counseling of employees on job performance and/or time and attendance issues; resolving conflict in the workplace

  • Coordinate and request assistance from the Project Engineering group for resolution of discrepancies requiring greater technical knowledge


  • High school diploma, GED or education equivalent

  • Working knowledge of FSTD qualification, maintenance, and operational requirements under 14 CFR Part 60

  • Five years of experience working as a Simulator Technician or Engineer in a CFR14 Part 60 operation

  • Working knowledge of MS Office suite

  • Must be flexible and willing to work any shift in a 24 hour/7 day a week operation including weekends, nights and holidays. This particular position will require working the midnight shift.

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Bachelor’s degree

  • MS Office Visio and Project

  • Experience supervising/managing simulator maintenance activities in a 14 CFR Part 60 operation

  • Working knowledge of CBA processes

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 65 Flight Operations

Function: Flight Ops / Inflight - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled