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United Airlines Transportation Lead, DEN in Denver, Colorado

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Food Services

The Food Services department develops, creates and provides the great dining experiences on board our aircraft.

Please note that this position will be hired under the Chelsea Food Services divisional work rules.

Job overview and responsibilities

  • Oversee the daily shift activity of transportation of product, supplies and/or equipment from kitchen to aircraft

  • Perform duties of all transportation department positions including Tower and Dispatcher or others as needed

  • Conduct field checks and work with flight crews to assure quantity and quality of food and equipment

  • Perform physical duties of loading and off-loading trucks

  • Maintain correct catering supplies and equipment for each shift

  • Partner with Maintenance reporting on working condition of vehicles and equipment used in the Transportation Department

  • Write reports when needed for delays, incidents, and mishaps through problem solving and root cause analysis

  • Periodic safety and galley checks as needed

  • Guides trucks on and off aircraft as needed

  • Promote, encourage and enforce a safe work environment

  • Encourage Safety Team members to be problem solvers and take proactive steps to ensure established company safety practices and policies are followed

  • Participate in All Vehicles Inspected Safely (AVIS) project leadership and report issues to management

  • Support unit in the Supply Chain Optimization initiative

  • Performs other duties as assigned

Tower Lead (responsibilities listed above and those specific to job below):

  • Dispatch flight assignments to transportation drivers

  • Perform computer entries, navigation and monitoring of various computer programs (Netguard (NG), Gate View, Flight Tracker, etc)

  • Maintain constant monitoring of flight activity operation through various computer programs to assist with and communicate any potential disruptions to flight assignments

  • Provide communication via phone or 2-way radio with drivers, flight crews and/or ground operational crews

  • Print flight trip tickets


  • High school diploma, General Educational Development (GED) or educational equivalent

  • Must be able to read, write and speak English fluently

  • Must be a team player and self-starter

  • Must work independently with a "take-charge" demeanor

  • Must have good problem solving techniques and effective written and verbal communication skills

  • Ability to influence others in a positive manner and to be a team player

  • Ability to work under pressure and time constraints

  • Ability to calculate totals and percentages for final counts

  • Ability to enforce, promote and encourage associates to work safely

  • Must be able to push and pull modules, carts and wagons, lifting and carrying equipment

  • Must be able to stand continuously as well as having the ability to walk, bend and/or ride in a truck

  • Ability to use Microsoft Office products including MS Outlook, Word and Excel as well as company computer programs/applications

  • Minimum of one (1) year of work environmnet driving experience

  • One year driving experience

  • Must be at least 18 years of age

  • Attendance must be acceptable required

  • Must possess and maintain a valid state driver's license (Suspended, expired, revoked or denied licenses are not valid)

  • Must be willing to work any shift in a 24/7 week, including weekends, nights and holidays

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualifications

  • Reliable, punctual attendance is essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 67 Catering Operations

Function: Food Services - Line

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled