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United Airlines Director - IT Application Development in Houston, Texas

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The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities

The primary purpose of the Director IT Application Development position is to lead a team in the development, implementation and maintenance of Application Development business and technical systems. It is critical that this role establish and maintain strong business relationships with both senior and operating level business leaders and be the key interface point of contact with the business. This role is accountable for the strategy, evaluation and implementation of standards and procedures which support the enterprise’s application infrastructure.

  • Establish and maintain strong business relationships with both senior and operating level business leaders

  • Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilities

  • Stay abreast of business of business strategy, goals, objectives and operational performance

  • Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development

  • Act as the point of contact and facilitate the work request demand and prioritization process

  • Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solutions

  • Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions

  • Engage and ensure effective delivery of business deliverables and tasks with business partners for delivery of technology solutions (development of business requirements, scope management, training business change management and deployment)

  • Accountable for gaining and maintaining alignment of delivery success criteria with business partners

  • Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals

  • Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider teams

  • Provide cost estimates and business case updates

  • Accountable for ensuring technology solutions comply with architectural standards

  • Responsible for communication of progress to senior IT and Business leadership Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA

  • Ensures projects/programs are completed within the committed time and budget and are integrated with other software applications

  • This director is accountable for maximizing the productivity of the applications staff and the maintainability of software systems, keeps abreast of new technologies, incorporates those technologies when appropriate and motivates others to utilize them

  • Accountable for administrative management of 10-20 IT professionals, either as direct reports or sourced – HR administration, Salary administration, Time Reporting, etc.

  • Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs

  • Budget and cost management for the projects/programs

  • Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed

  • Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.

  • Ability to manage up to 10 or more applications

  • Ability to manage up to 15 or more direct reports

  • Ability to manage up to 10-15 M in budget


  • Bachelor’s degree in Computer Science, Engineering or Business Administration

  • Master’s degree a plus

  • 10-15 years of management experience in an IT or leadership related role

  • Strong project organizational skills, including prioritization, planning and execution.

  • Strong oral and written communication skills

  • Must be legally authorized to work in the United States for any employer without sponsorship.

  • Successful completion of interview required to meet job qualification.

  • Reliable, punctual attendance is an essential function of the position.


  • Experience in delivery of multiple major application development projects of medium/large scale

  • Experience in large scale migration from mainframe systems to newer, modern platforms

  • Background that includes experience with change management around business user technology and process changes.

  • Experience in multiple technical platforms, operating systems, databases, and development languages including but not limited to web, mainframe, Unix and Client Server

  • Must have worked within a multi-disciplined, cross-functional technical organization with matrixes reporting relationship.

  • Experience in travel industry, with experience in Technical Operations as a significant plus

  • Experience with process re-engineering with the intent of maximizing efficiencies and return on investment.

  • Must have demonstrated understanding of performance management, business consulting, project management and applicable technology.

  • Guiding Principles: Community of Respect, Delighting the Customer, Transparency, Accountability, Performance

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled