United Airlines IT Manager - Quality Assurance in Houston, Texas

Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Quality Assurance Manager - IT


As a QA Manager of Information Technology at United Airlines, you will be responsible and accountable for day-to-day supervision and direction of QA Engineer related roles within a specific functional area. You’ll directly supervise Software Quality engineering professionals. In this role you’ll have accountability leading QA efforts on multiple projects and/or a large program that consists of multiple testing tracks is a must, you’ll serve as a spokesperson for the QA team. You’ll works closely with senior managers and SME Leadership team to influence technical and architectural aspects of computing platforms.

Expectations of role, does this sound like you? If so, you may be the right Candidate we’re looking for.

  • Able to offer creative solutions to solve complex problems such as reacting to technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities etc.

  • Willing to take calculated risks in order to execute test plans on schedule without compromising quality, reliability, stability and operability of software systems.

  • Able to adhere to and ensure team members comply with standards set by the Enterprise Quality and Release Management Organization.


  • Directs, coordinates and evaluates the work of Quality Assurance team to ensure prompt and accurate services to end users, solves technical, operational challenges and improves systems/network reliability and performance

  • Reviews and is responsible for departmental budgets and resource allocations

  • Partners with various functional teams across the IT departments to support strategic enterprise vision and design

  • Work with Business and product management teams for review of Business Requirements, Technical design documents and develops test plans.

  • Communicate project and testing status to internal and external teams works with Release Management for planning and execution of Releases

  • Accountable for administrative management of 5 - 6 onsite and 15 to 20 offshore resources

  • Provide leadership by ensuring department and individuals goals are met


  • MS/BS/BA preferably in Information Technology or Business or equivalent experience, education or training required



  • Understanding of Agile and Waterfall methodologies

  • Test Life Cycle Management, knowledge of and experience with Test Management Tools such as MS Office, MS MTM, Jira, ALM, TFS

  • Effective verbal and written communication

  • Strong Project Management and leadership skills

  • Familiar with Test Automation frameworks and leading Test Automation strategies


  • Understanding of Release Management, Continuous Integration and Release Automation (DevOps)



  • 5+ years of Quality Assurance

  • 2+ years of Test Management experience

  • Experience working in an Agile/Waterfall team environment


  • Knowledge of client server architecture, mobile framework and programming languages/methodologies

  • Understanding of mainframe, server and desk top based technology

  • Previous airline experience is ideal


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • Willing and able to travel as needed for business required (25 % travel to Chicago)

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled