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United Airlines Senior Manager Customer Payments - IT in Houston, Texas

We have a wide variety of career opportunities around the world — come find yours


We have a wide variety of career opportunities around the world — come find yours


The United Digital Technology team designs, builds and maintains massively scaling technology solutions that enable millions of customers each day to book travel, prepare for their trip, enjoy the day of travel and see the world.

United Airlines is an equal opportunity employer.

United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

At United Airlines, we believe that inclusion propels innovation and is in the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting edge technology to build the best airline in the world. With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one of a kind place to work that will make you feel welcome, accepted, and like you truly belong. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

United Digital Technology is seeking to hire a Senior Manager to lead the Customer Payments team within our Digital Retail organization.

The Customer Payments team is responsible for driving operational excellence in onboarding and management of all types of customer payments as part of our commitment to delivering an exceptional customer experience.

This team is responsible for payment provider integrations, from traditional credit card providers to multiple alternate forms of payment, designing and maintaining compensating mechanisms that ensure 24x7 service.

The Customer Payments team drives the strategy and implementation for customer-friendly travel credit options, - an exciting and evolving space in Airline Digital Retail. This team stays on the forefront of customer innovation by enabling capabilities such as Digital Wallet and blockchain settlement.

As a leader of this team, you will manage 15+ engineers to support payments, fraud prevention, and travel credits platforms and related enterprise initiatives. You must be capable of defining a vision and possess the drive that transforms your vision to reality. In this role you will work with external and internal business partners, and stakeholders across United Airlines including Security, Operations and Product. The ideal candidate has a strong history of managing technical teams and is a motivated self-starter that can work independently in a fast-paced environment with limited supervision.

Primary Job Functions:

  • Lead, prioritize and direct the work of the strong driven team of engineers

  • Drive large scale initiatives to improve customers payments experience

  • Identify and remediate operational gaps in existing payment products and new offerings

  • Manage relationships with external partners and internal customers

  • You will be expected to dive deep in all areas of your team.


  • BS or higher, preferably in a technical or scientific field or equivalent experience, education or training

  • 2+ years of experience managing a team of 5+ engineers

  • Expertise with at least one OOP language, preferably C#

  • Comfortable diving into and reviewing code throughout the entire stack

  • A broad knowledge-base and understanding of technologies such as information security, scalability, performance, resiliency

  • Strong technical background building high availability systems that operate at scale

  • Experience creating and championing a team’s technical strategy and roadmap

  • Effective Communication (verbal + written)

  • Comfortable working with multiple stakeholders and can clearly articulate risks and dependencies of projects

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Preferred

  • Experience with financial systems is a plus

  • Experience managing and working with remote teams is preferred

  • Familiarity with AWS infrastructure and services

Diverse candidates strongly encouraged to apply.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 47 Technology/IT

Function: Information Technology

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled