United Airlines Customer Service Lead Agent in Liberia, Costa Rica
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The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
This position is located at the LIR airport in Provincia de Guanacaste, Liberia, Costa Rica.
As a working member of the group, the Lead Customer Service Representative (CSR) is to be available for both internal and external customers
The Lead CSR works with team members to attempt to resolve customer problems
The Lead CSR is responsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to management
The Lead CSR acts as team coordinator and encourages goal achievement and accountability at the front line
In addition, the Lead CSR performs other functions within the scope of their duties to provide quality customer service
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be rewarded.
High School Diploma or equivalent secondary school leaving certificate
Proven track record of reliability
Professional image and appearance
Strong communication skills
Conflict resolution and decision making, with the ability to lead
Must be fluent in English and Spanish (written and spoken)
Flexible approach to work standards and duties
Public contact / customer service experience
A minimum of 2-3 years of previous work experience in airport operations
Must be able to live and work in Costa Rica without visa sponsorship or support
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
Attendance is required at work location
Must be able to travel to US for training if required
International GSC qualified
Working knowledge of the region
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 62 Airport Operations
Function: Customer Service
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled