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United Airlines Customer Service Lead Agent in Liberia, Costa Rica

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

This position is located at the LIR airport in Provincia de Guanacaste, Liberia, Costa Rica.


  • As a working member of the group, the Lead Customer Service Representative (CSR) is to be available for both internal and external customers

  • The Lead CSR works with team members to attempt to resolve customer problems

  • The Lead CSR is responsible for, but not limited to, day to day leadership, encouraging employee empowerment, coaching, feedback and input to management

  • The Lead CSR acts as team coordinator and encourages goal achievement and accountability at the front line

  • In addition, the Lead CSR performs other functions within the scope of their duties to provide quality customer service

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be rewarded.


  • High School Diploma or equivalent secondary school leaving certificate

  • Proven track record of reliability

  • Professional image and appearance

  • Strong communication skills

  • Conflict resolution and decision making, with the ability to lead

  • Must be fluent in English and Spanish (written and spoken)

  • Flexible approach to work standards and duties

  • Public contact / customer service experience

  • A minimum of 2-3 years of previous work experience in airport operations

  • Must be able to live and work in Costa Rica without visa sponsorship or support

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation

  • Attendance is required at work location

  • Must be able to travel to US for training if required


  • Bachelor's Degree

  • International GSC qualified

  • Working knowledge of the region

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 62 Airport Operations

Function: Customer Service

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled