United Airlines Inside Sales Representative - Cargo Sales in London, United Kingdom
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Whether they're delivering suitcases, packages or mail, United Cargo transports goods safely and responsibly to their final destination. Our Sales teams work closely with United travel departments and corporate clients.
Job Overview and Responsibilities
The Cargo Inside Sales Representative (ISR) is responsible for short-term selling, out calls and supporting customer accounts first and foremost. In addition the ISR is responsible for maximizing revenue on widebody & narrowbody flights. Must be an enthusiastic, self-starter, solution oriented team member with a strong interest and aptitude to learn and grow with United Cargo.
Serves as primary contact for their assigned account segment. Responsible for total account management including:
Creates and maintains account profiles
Understands their customer needs such as transit time, special handling, rate, etc. Determines the product and logistics solution that best meets customer need
Responds to ad-hoc request; enters exception pricing into the Cargo System
Completes complex bookings
Negotiates rate/space agreements, always seeking to offer best alternative options
Handles complaints in accordance with company policy and advises management promptly of any situations that exceed scope of authority
Provides professional, competent and timely response to all inbound calls/emails including but not limited to providing price quotes, accepting sales orders and advising on regulatory information about shipments ultimately providing excellent customer service
Develops plans to meet and exceed account revenue plan(s); seeks to increase cargo sales volume of assigned accounts. Actively carries out promotional and loyalty programs as directed
Customer service professional, focuses on what people are trying to tell them. Thinks critically, uses logic and reasoning to solve problems, design solutions and arrive at acceptable conclusions
Works closely with Cargo Operations to maximize sales/network potential. Conducts daily flight “firming” for critical/key international flights. Ensures service delivery as committed to while achieving targets by performing outcall programs to fill open capacity
Manages overall allotment performance includes entering and maintains allotments in Cargo system
Acts as a change advocate and problem solver. Identifies issues, develops solutions, presents options and negotiating where necessary
Computer literate ensures accurate and compliant record keeping in designated systems. (i.e. Utilizes Salesforce.com for account information, documentation and opportunities. Supports network optimization using Cargo Profit Optimization (CPO) system). Promotes emerging technology such as eUsage
Collateral assignments, additional duties as needed
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Secondary school qualifications or equivalent
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Knowledge of cargo sales/freigh forwarding industry, logistics or operations education
Must be legally authorized to work in the United Kingdom for any employer without work sponsorship
Successful completion of selection process required to meet job qualifications
Reliable, punctual attendance is an essential function of the position
Bachelor’s Degree or equivalent experience
SalesForce.com. COP, RTS, and UC360 experience
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
Division: 55 Cargo
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled