United Airlines Supervisor - Employee Experience, Caterintg Operations in Newark, New Jersey

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Catering Operations

The Catering Operations team develops, creates and provides the great dining experiences on board our aircraft.

Job overview and responsibilities

The Supervisor - Employee Experience, Catering Operations will lead a team of administrative employees to provide scheduling, bidding and administrative support at the catering unit. This supervisor will partner with and drive kitchen leadership teams to help assess operational needs, recommend, implement, coordinate and evaluate sound employee schedules. This role will also provide frontline employees with a one-stop experience for all pay/schedule/HR/overtime related questions. The Supervisor - Employee Experience will work with cross-functional teams to identify improvement opportunities and recommend solutions, including process improvements.

  • Responsible for employee experience of 580 employees in the kitchen – related to payroll, scheduling and administrative functions

  • Responsible for leading the data gathering and complex analysis process to provide best practice recommendations related to Catering Operations staffing standards, scenarios and optimization

  • Ensure timeliness and accuracy of schedule and pay systems for all the employees

  • Provide right resource levels to the departments at the right time through long range planning, shift bids, relief bids, overtime hiring etc.

  • Develop analyses and recommendations related to future flight schedules, potential staffing standards changes, strategic initiatives and potential changes to work rules

  • Build or participate in the development of simulation models to identify customer / operational impact

  • Highly experienced with has decision-making authority within broad guidelines

  • Self-sufficient, requires no direct supervision on projects and mentors/coaches others

  • Interface with all levels of employee groups, from frontline to Senior leaders

  • Proactively seek out opportunities on process improvement for department and field organizations

  • Proactively identifies opportunities to reduce service defects and cost to serve


  • High School diploma, GED or the educational equivalent of these (from another country)

  • Bachelor’s degree in a quantitative or operations related field (ex: operations management, engineering, statistics, math, business, economics, etc) or equivalent work experience

  • Proficient in Excel and Microsoft Office, analytical, problem solver, and has aptitude in measurement, assessment, and evaluation

  • Capacity/staffing modeling experience

  • Strong, demonstrated team leadership skills

  • Excellent verbal and written communication skills

  • Two to four years of professional experience

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position


  • Experience interpreting and applying work-rules

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 67 Catering Operations

Function: Food Services - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled