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United Airlines Director - Inflight Base in San Francisco, California

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Inflight

The Inflight Services department includes flight attendants and the teams that support them

Job overview and responsibilities

Responsible for the Base / Domicile leadership of United’s largest flight attendant locations, those with greater than 2,000 flight attendants and a management team of over 25. Leads and directs base activities to achieve all performance goals including safety, reliability, customer satisfaction, employee satisfaction and budget goals. Leads a team of operations and inflight managers who are responsible for all base flight attendant activities and performance.

Base Performance

  • Directs the activities of the inflight base to meet performance goals

  • Tracks base reliability performance and develops corrective actions to improve

  • Collaborates with other Operations leaders (Airport Operations, Flight Operations, etc.) to effectively manage on-time departures

  • Provides reporting and follow-up to Inflight leadership on performance

  • Collaborates with other Inflight departments, such as Policies and Procedures and Safety / Training, to ensure effective and efficient processes are implemented in the field

Union Activities

  • Serves as an interface with FA unions (AFA/IAM) and is responsible for achieving and maintaining local union relationships

  • Responsible for hearing and delivering decisions on grievances

Financial Performance

  • Responsible for Base budget plans.

  • Develops the annual budget plan and, in collaboration with Inflight business leaders and Finance, reports on ongoing forecast and budget performance

  • Develops and monitors base strategies and goals and provides input to base budget

Safety

  • Responsible for base safety goals including base specific employee safety and FAA regulatory compliance

  • Responsible for ensuring all safety initiatives are deployed in their respective location

  • Coordinates with Inflight safety on all safety investigations that involve their respective flight attendants

  • Provides local support to flight attendants for any inflight safety incident

Customer and Employee Satisfaction

  • Ensures delivery of inflight and marketing products determined by the Inflight division

  • Collaborates with corporate Inflight to provide communication, training, and support to flight attendants so they are set up for success in delivering a world class product to United’s customers

  • Directs the recognition and counseling of flight attendants; provides coaching and feedback to flight attendants on service delivery, provides recognition for superb performance, and holds them accountable when service expectations are not met

Required

  • 5-8 years experience working in the Inflight division and supporting / managing flight attendants

  • Indepth knowledge of Inflight contract

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Bachelors Degree

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 64 Inflight

Function: Flight Ops / Inflight - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

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