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United Airlines Manager – Air Traffic Systems in San Francisco, California

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Network Operations Control

The Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.

Job overview and responsibilities

The Manager, Air Traffic Systems provides leadership, expertise, and real-time decision-making for issues regarding aircraft movement on the ramp/apron area of San Francisco International Airport (SFO). He/she is the immediate supervisor to the ATS ramp controllers and is a liaison to his/her counterpart in the FAA Air Traffic Control Tower and the SFIA.

  • Supervises the actions of ramp controllers to ensure an orderly and expeditious flow of traffic to and from gates.

  • Coordinate with SFIA and Systems Operations to determine priority handling requirements for optimum DOT performance.

  • Must possess a good working knowledge of aircraft performance and air traffic flows—terminal and surface.

  • Manages ground movement of aircraft to optimize the flow of departures to ground control, based on ATC Traffic Mangement Initiaitves and restrictions, established FAA departure procedures, and company priorities.

  • Coordinates and disseminates pertinent information to respective station Operations Coordination Center, and appropriate departments.

  • Coordinates with local Federal Aviation Administration (FAA) and local airport authority officials to maximize efficiency.

  • Oversees ramp control activities and coordinates with local FAA facilities on a “real-time” basis to stage, sequence and in some cases coordinate departure routes through dispatch to minimize departure delays.

  • Proactive coordination with company ATC coordinators and then local FAA facilities to avoid potential diversions due to weather or airborne holding.

  • Provides focused attention on United’s operational priorities, e.g., focus flights, “Red Zone arrivals”, and other time-sensitive and focus destinations.

  • Monitors the airport surface using web-based tools to facilitate expeditious movement to and from ramp areas so as to avoid long taxi delay.

  • Occasionally performs ATS Ramp Control duties.

  • Scheduling of ATS Ramp Controllers

  • Certifies ramp controllers to work unsupervised.

  • Oversees new-hire training and conducts recurrent training of certified controllers.

  • Conducts annual performance review of ramp controllers to identify positive and negative trends.


  • High School Diploma

  • Intimate knowledge of Airline/Airport Operations

  • 3-4 years of management experience in Airline/Airport Operations


  • 4-year College Degree

  • Ramp Control certification


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • United will consider applicants with criminal histories consistent with the Fair Chance Ordinance

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Division: 28 Network Operations Control

Function: NOC / Dispatch / Scheduling - Management & Administrative

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled